Frequently Asked Questions
Everything you need to know about our artisanal ferments and delivery.
How should I store my pickles once they arrive?
To maintain maximum crunch and flavor, all our pickled products should be refrigerated immediately upon arrival. They are best kept at temperatures between 34°F and 40°F.
Do you use artificial preservatives in your jars?
Never. The Pickle Factory relies on traditional brine fermentation and natural vinegar bases. We use only fresh herbs, spices, and sea salt to preserve our vegetables.
How long do your products stay fresh?
Unopened jars typically have a shelf life of 12 months. Once opened, we recommend consuming the pickles within 4 weeks for the best quality and texture.
What happens if my glass jar breaks during shipping?
We take great care in our packaging, but accidents happen. If your order arrives damaged, please take a photo and contact us within 48 hours for a full refund or a replacement shipment.
Are your pickles gluten-free and vegan?
Yes, the majority of our product line is naturally gluten-free and vegan. Please check the specific ingredient list on each product page for allergen information regarding added spices.
Do you offer international shipping?
Currently, we only ship within the continental United States and Canada to ensure our products spend the least amount of time in transit and arrive at peak freshness.